Ghiloni's Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Highlights
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Fast service
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Beer
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Coffee
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Kids' menu
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Late-night food
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Quick bite
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Vegetarian options
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Wine
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Came here early afternoon wasn't busy ordered 2 Fish Teas. When they arrived my partner noticed a hair on her chips. Told the waitress and she replaced it had to wait 10 mins for a fresh portion to be cooked. Service is great and staff couldn't be any nicer.
I have worked here for over 40 years " since I was 9 years old to be precise, the range of food has changed so much since the early eightes and it just keeps evolving " the Staff are welcoming and friendly " and they will do their best to fulfill your requirements, they will go above and beyond in order to make you're visit a memorable one for all the right reasons.
Fantastic establishment. Extremely clean. Great food and quality service ????
Sausage Supper. Soooo good. Cooked fresh. Batter so crispy chips were fluffy in the middle with crispy outside. Best Sausage Supper would highly recommend
Second time stupidly ordered a sausage super which was poor the first time . The second time was even worse. The sausage was bland and the chips consisted of small Tiny scraps .
Never again
Great food. Family friendly. Servers .. are just like family
Popped in for Al coffee and soft drink , great service will come back to try food
I was there today have been a few times. But last 2 visits not happy ones @ especially today 22.05.22.
We sat at the back. Not ready to order straight away we asked for 5min. 15 to 20min later still sitting Waiting!!! My husband went and got a young girl who was nice. But it was the older member of staff that said she would come back and didn't. I watched her chatting to people she knew while we had obviously been forgotten about!!!. Really bad. Then we got our food . But not once did anyone come over to our table to check if all was ok. Or if we wanted more drinks or desserts. This was shocking customer service to say the least. The food itself was good. But this ruined my lunch.... Even when I paid I wasnt asked. Either....so disappointed in this cafe right now.
Quick Facts About Ghiloni's
Ghiloni's place, as described in the comments, has a mix of strengths and weaknesses. This analysis will discuss these aspects in detail.
One of the main strengths mentioned is the great service provided by the staff. Multiple comments highlight the welcoming and friendly nature of the staff, with one even comparing them to family. This is a significant strength as good service can greatly enhance the overall dining experience. The fact that the staff goes above and beyond to fulfill customer requirements and make the visit memorable is also commendable.
Another strength of Ghiloni's place is the cleanliness of the establishment. One comment specifically mentions that it is extremely clean. Cleanliness is crucial for any food establishment, as it directly impacts the perception of hygiene and quality. A clean environment helps build trust and confidence in the food being served.
The quality of the food is also mentioned as a strength. Several comments praise the food, with one person specifically highlighting the Sausage Supper as being "soooo good." The freshness of the food, such as the chips being cooked fresh and the crispy batter, is also appreciated. Quality food is essential for a successful restaurant, as it ensures customer satisfaction and positive word-of-mouth.
Family-friendliness is another strength mentioned in the comments. This indicates that Ghiloni's place caters to a wide range of customers, including families with children. Family-friendly establishments often have a warm and inclusive atmosphere, making it easier for families to dine together comfortably.
However, some weaknesses are also highlighted in the comments. One significant weakness is an incident where a hair was found in the chips, leading to the need for a replacement. Although the waitress promptly replaced the portion of chips, this incident can raise concerns about quality control and food handling practices. Finding foreign objects in food can be offputting for customers and tarnish the restaurant's reputation.
Another weakness mentioned is the inconsistency in the quality of the sausage supper. One comment describes the sausage as being bland, and the chips consisting of small scraps. Inconsistency in food quality can be detrimental to a restaurant's reputation, as customers expect consistent experiences each time they visit. This suggests that Ghiloni's place may have some issues with maintaining consistent standards.
Furthermore, there are comments about poor customer service experiences. One customer mentions waiting for a long time to place an order, being forgotten about, and not receiving any follow-up service throughout the meal. This is a significant weakness as good customer service is vital for customer satisfaction. Lack of attention, forgetting about customers, and not addressing their needs can lead to frustration and disappointment.
In conclusion, Ghiloni's place has several strengths, including great service, cleanliness, quality food, and a family-friendly atmosphere. However, there are also weaknesses, such as the incident with the hair in the chips, inconsistency in food quality, and poor customer service experiences. These weaknesses should be addressed to ensure that Ghiloni's place maintains a positive reputation and continues to provide a memorable dining experience for all the right reasons.
Place Pictures
Today
Opening Hours
| Monday | 10:00 AM - 09:00 PM |
|---|---|
| Tuesday | 10:00 AM - 09:00 PM |
| Wednesday | 10:00 AM - 09:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 10:00 AM - 09:00 PM |
| Sunday | 10:00 AM - 09:00 PM |
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